FAQs – Retailbrandsoutlet.com
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We take great care in describing our products. If you have a question that is not answered there, please take a look at our frequently asked questions below.

 

Are your items authentic?

Yes! Everything Retailbrandsoutlet.com sells is purchased directly from manufacturers, retailers or designers.

What does NWT mean?

This means "new with tags" and is used to describe a brand new item with the tags still attached. Because we sell liquidation items, the tag may show multiple markdown discounts.

What currency are the prices do I see in the site?
All prices are in USD.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@retailbrandsoutlet.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to support@retailbrandsoutlet.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, if you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.

Contact Us:

Email: support@retailbrandsoutlet.com
Phone: +1 484-245-4213
Address: 18 7th St. Slatington, Pennsylvania 18080, United States

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